Customer Intimate Business Model

The Executive Management Team at Lyrix has chosen to grow the company as a privately-held, employee-owned company without the assistance of venture capital. For our customers, this means that Lyrix is focused solely on your communication needs.

 

Having adopted a “Customer Intimate” business model, Lyrix understands the tremendous importance of providing the highest quality support to its customers and their employees as a critical component of its service. Understanding that requirement, several years ago Lyrix defined Customer Support as a core competency. Lyrix has worked hard during this period to build its’ Customer Support team and the processes they impose to provide continuous improvements to Lyrix’s services and its day-to-day user support. The result of this continuing focus is that Lyrix has never lost a customer to competition in its’ seven plus years of business.

 

Fundamental to the Lyrix Customer Intimate business model is to define a support plan that is specific to each customer and embodied in a Service Level Agreement. Using a process of metrics and continuous feedback, Lyrix will work with the customer to improve every aspect of the service. This philosophy of understanding a customer’s drivers in order to provide innovative solutions supported by outstanding customer service is captured in Lyrix’s mission statement:

 

To understand and solve the communication challenges of Fortune 1000 enterprises with "Best-in-Class" unified communications solutions provided through a "Customer Intimate" model of technological innovation, customer satisfaction and employee commitment.